Appointment-booking through Freshdesk helps create meaningful and memorable customer experiences. Centralise customer details to personalise every interaction. Add Teleport or Zoom video meeting links to bookings and connect with customers online in just one click.

Set up appointment-booking on Freshdesk

Step 1: Login to your Setmore account and navigate to Apps & Integrations > Freshdesk

The Setmore Integrations Dashboard

Step 2: Once you’re on the Freshdesk integration page, copy the API key.

The API Key for the Setmore Freshdesk integration

Step 3: Open your Freshdesk Apps Marketplace and use the search bar to find ‘Setmore Appointments’. Click to install.

The Setmore plugin in the Freshdesk marketplace
The Install button on the Setmore Plugin in the Freshedesk marketplace

Step 4: Once the installation starts, you’ll see a prompt to enter the Setmore API key you copied earlier. Paste in the key and complete set-up to book appointments instantly. It’s as easy as that!

Inputting the Setmore API key while installing the plugin
The Setmore plugin when installed to your Freshdesk app

How to book appointments inside Freshdesk

Booking appointments inside your Freshdesk dashboard

Your helpdesk agents will spot the Setmore plugin on the right side of their Freshdesk dashboard. When clicked, the Booking Page will appear in frame. Your helpdesk team members can then select a service, the service provider and an appointment time on behalf of your customer. These appointments will appear in real-time on the service provider’s Setmore calendar.

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