Adding a video link to your appointments opens up endless possibilities: reach clients across the globe and those unable to meet in person.
Want to know what the end of Teleport means for you? Here's everything you need to continue offering video appointments:
What does this mean for you?
If you’re a Teleport user, it’s time to switch to a new video integration. The good news? Google Meet is now free so you continue to offer virtual appointments without any extra cost. Zoom is also an option for those on Pro or Team.
Don’t worry, you can still provide video appointments without any disruption to your customers' bookings. Keep your video links automated by simply connecting to Google Meet or Zoom by 30 April 2025.
Existing Teleport links will remain active and work alongside your new integration links until 30 April 2025, so no need to manually swap them out. Once you have connected Google Meet or Zoom, every new meeting link will be from the new integration.
How to connect your new video integration
Firstly, disconnect from Teleport. Go to the integration card, click 'Disconnect,' and finalize by selecting 'Yes, disconnect' from the pop-up. Read our support article for detailed steps.
Then, choose between connecting Google Meet or Zoom:
Google Meet
Disconnect Teleport.
Go to Integrations > Google Meet.
3. Click 'Connect'.
4. Select your Google account and click ‘Continue’.
5. ‘Allow’ Setmore access to your Google account.
6. If you have more than one calendar associated with your account, select one to connect.
Google Meet is now connected🎉. Repeat steps 2-6 for each team member available for video appointments.
To assign Services or Classes with a video link:
Go to Integrations > Google Meet.
Click ‘Manage’.
3. Turn on the switch for Services you want to add a video link, then click ‘Save & continue’.
4. Turn on the switch for Classes you want to add a video link.
5. Click ‘Save’ to finalize.
You can edit which services or classes have a video link in your integration tile or the Services section of your app.
For illustrative instructions, read our support article.
Zoom
Go to Integrations > Zoom.
Click 'Connect'.
Enter Zoom account details and click 'Sign in'. Allow Setmore to connect.
Click 'Assign Zoom User' to link Zoom IDs to team profiles in Setmore. Each team member needs a Zoom ID for Zoom services.
Specify video services and click 'Finish'. Zoom links will be automated.
For illustrative instructions, read our support article.
Recurring appointments
After 31 October 2024, the Teleport link attached to all appointments will no longer function and you will need to replace them with a Google Meet or Zoom link manually.
If you have recurring appointments with Teleport links, update them to include your new video integration link.
Read our support article for detailed steps for editing recurring appointments.
Note: Ensure to enable either Google Meet or Zoom for the service before making any changes.
FAQs
Will recurring appointments that had a Teleport link be deleted after 31 October 2024?
No. Recurring appointments will remain, but their Teleport link won’t work anymore. You’ll have to manually edit and replace it with your new video link. Ensure you save changes to every appointment, not just the one you’re editing.
Will my Teleport appointments automatically update to Google Meet upon integration, or do I need to add them manually?
After enabling Google Meet, you will be taken to a widget where you can toggle a switch to add Google Meet links to a particular service or class.
Will recurring meetings in Teleport have their links automatically updated to Google Meet upon integration?
No, you must update your recurring appointments with the new video link. Don't forget to save these changes for all upcoming appointments. Read our support article for instructions.
Will customers receive extra reminders or notifications when I integrate Google Meet or Zoom for previously booked appointments?
Existing appointments booked before 31 October 2024 will keep their Teleport links for both you and your customers. No new notifications or new links will be sent for these appointments when you enable Google Meet or Zoom.
What happens to my Teleport call recordings when I enable a different video integration?
Download all your recorded appointments from the Teleport website.
Why is Teleport no longer accessible?
We're discontinuing Teleport to shift our focus to improving core features that help grow your brand. Google Meet and Zoom provide the best functionality to fulfill your video meeting options.
Are Google Meet and Zoom restricted geographically?
Google Meet is available in every country and region. For Zoom-restricted countries or regions - go to Zoom Support.
What is the maximum number of participants for each video platform?
Google Meet supports up to 100 participants. For more info, go to their respective websites. For larger groups, Zoom’s limit ranges from 0 to 500, depending on your plan.