Create a Booking Policy and terms and conditions to appear on your Booking Page. Showcase your Booking Policy at the top of your page so customers see it before confirming an appointment.
Add a booking policy to your Booking Page
1. Go to Settings > Booking Page > Overview.
2. Scroll to the 'Booking policy' section. Add need-to-know details in this box.
3. Make sure to tick next to 'Add policy to home' so the Booking Policy appears on your Booking Page. Click 'Save'.
You can use your booking policy to highlight:
Cancellation and rescheduling rules – let customers know how and when they can make changes.
Payment requirements – clarify if prepayment or deposits are needed.
Late arrivals – set expectations for how late arrivals are handled.
Service-specific guidelines – any other important details customers should know before booking.
Add terms and conditions to your Booking Page
1. Go to Settings > Booking Page > Customization.
2. Scroll to the 'Terms & Conditions' section. Enter a label name and paste the web address of your terms and conditions. When ready, click anywhere outside of the form fields to save your changes.
3. Lastly, open your Booking Page in a new browser tab and create a test appointment. When you reach the 'Enter your information' step, you'll notice a new checkbox that customers must acknowledge to continue.
