There are three key settings that determine how far ahead customers can book or cancel:
Lead time
Scheduling window
Cancelation policy
To access these settings, navigate to Calendar & Booking > Booking Policies.
Set your appointment lead time.
This specifies the notice you require before a booking can be confirmed online. For example, your customers need to book 24 hours ahead of their preferred appointment time.
Scroll to ‘Appointment lead time’ and use the dropdown menus to set the number of days, hours, and minutes.
Set your scheduling window.
This specifies how far in advance a customer can schedule an appointment. For example, customers cannot schedule more than 6 months in advance of their preferred appointment time.
Scroll to ‘Scheduling window’ and use the dropdown menus to set the number of days and months.
Set your cancelation policy.
This specifies how much notice you require before a booking is canceled. For example, customers cannot cancel within 24 hours of their appointment.
Scroll to ‘Cancellation policy’ and use the dropdown menu to set a timeframe of up to one week.
Note: If you set the timeframe to ‘Anytime’, customers can cancel an appointment up to the time that it is scheduled. If you set the timeframe to ‘Never’, customers will not be able to cancel their appointments.