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Booking lead, slot size, advance or cancellation time
Booking lead, slot size, advance or cancellation time

Adjust the timeframe in which customers can book or cancel appointments.

Updated over 8 months ago

To customize these settings, log into your Setmore account and go to Settings > Booking Page > Booking policies.

  • Lead time: This is how much notice you require before an appointment. Use the dropdown menu to set an exact number of minutes, hours or days.
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  • Booking slot size: This is the length of time between appointment slots. For example, if you set a 30-minute slot size, your Booking Page will show slots at 9:00 AM, 9:30 AM, 10:00 AM, 10:30 AM and so on. This will be from the start to the end of your business hours.
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  • Scheduling window: This is how far in advance your customers can schedule an appointment. Set a number of days or months.
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  • Cancellation policy: Use the dropdown menu to specify how much notice you require for a customer to reschedule or cancel.
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