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Discounts, Receipts, and Refunds
Discounts, Receipts, and Refunds

Additional payment options during/after processing a transaction

Setmore Support avatar
Written by Setmore Support
Updated over a week ago

When logging a payment in Setmore, either through the cash register system, through our Square integration, or through our Stripe integration, you have the opportunity to apply a discount at every checkout. Once a payment is logged, you may also retrieve the receipt for it at any time, or issue a refund. We'll go through each process in the instruction sets below.

Discounting a payment at checkout

1. In your Setmore calendar, click on the appointment for which you would like to take a payment. In the Appointment Details pop-up, click the "Edit Appointment" link at the bottom of the frame.

2. In the Appointment window, click the "Pay Now" button.

3. As you fill out the details for a cash or card payment, click the red "Discount" link below the itemized purchases.

4. A new form field will appear. Here you can enter a flat dollar amount in the left cell, or you can enter a percentage in the right cell (in either case, the other cell will update automatically). Click "Charge Customer" when everything looks good.

5. Once the payment successfully goes through, you'll be issued a digital receipt. From here you can either issue a refund or print the receipt.

Retrieving a stored receipt

Receipts can be accessed through the Payment tab of any appointment in your calendar. Once you take the first payment of an appointment, the payment tab will automatically convert into a Payment History that lists all previous payments, and the payment status, whether "Paid" or "Refunded." Click on the payment entry to access the digital receipt.

Issuing a refund

1. From the Payment Receipt window, click the red "Issue Refund" link at the bottom of the frame.

2. On the next screen, use the form field to enter the dollar amount of the refund. When everything looks good, click the "Issue Refund" button.

3. In the appointment's Payment History, the payment will now display as "Refunded."

Note: Once issued, a refund will take 5-10 business days to reflect in your customer’s account.

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