Promo codes are a simple way to reward your customers and drive more bookings. Whether you're running a seasonal deal, a loyalty offer, or a limited-time discount, you can create and share custom codes directly from your Setmore account.
To get started with promo codes, you'll need a payment provider (Stripe, Square, or PayPal) connected to your Setmore account.
Please note: Promo codes are currently available to a limited number of users. If you'd like to try it, contact help@setmore.com to request access.
How to create a promo code (web)
Open your web or desktop app.
Go to Settings > Promotions. Click + Create promo code.
A panel will appear on the right.
Fill in the following details:
Name — This is your internal label for the code. Only you'll see this in your account; your customers won't.
Promo code — This is the code your customers will use when booking. Keep it simple and memorable, for example: SUMMER20.
Value — Set the discount amount. Choose between a percentage off or a fixed amount.
Active from — Set the date range your customers can redeem the code. If you want it to expire, toggle on the end date and choose a date.
Set usage limit (optional) — Want to cap how many times the code can be used? Toggle this on and add a number. For example, enter 10 if only the first 10 customers can redeem it.
Set minimum booking amount (optional) — Only want the discount to apply to higher-value bookings? Toggle this on and set a minimum. For example, the code only applies to appointments booked at £50 or above.
Once everything's filled in, click Create.
How to create a promo code (mobile)
Open your mobile app.
Go to Settings > Promotions.
Click + button to create your promo code
A panel will appear on the right. Fill in the following details:
Promo name: This is your internal label for the code. Only you'll see this in your account; your customers won't.
Code name: This is the code your customers will use when booking. Keep it simple and memorable, for example: SUMMER20.
Value: Set the discount amount. Choose between a percentage off or a fixed amount.
Active from: Set the date range your customers can redeem the code. If you want it to expire, toggle on the end date and choose a date.
Set usage limit (optional): Want to cap how many times the code can be used? Toggle this on and add a number. For example, enter 10 if only the first 10 customers can redeem it.
Set minimum booking amount (optional): Only want the discount to apply to higher-value bookings? Toggle this on and set a minimum. For example, the code only applies to appointments booked at £50 or above.
Once everything's filled in, click Create.
How to share your promo code
Once your promo code is live, you've got a few ways to get it in front of customers from your Promotions dashboard:
Copy code: Click Copy code on your chosen promo to grab it instantly and share it wherever you like.
Share via Email, Facebook, Messenger, or WhatsApp: Click the three-dot menu on the right of your promo code, then select Share.
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FAQs
Can I add promo codes to calendar bookings?
Promo codes can only be applied to bookings made through your Setmore Booking Page. They cannot currently be added manually to appointments created directly from your calendar.
How many times can a customer use the same promo code?
Customers can use the same promo code for multiple bookings, unless you set a usage limit when creating the promo code.
Can customers use more than one promo code on the same booking?
No. Customers can only apply one promo code per booking.
Do I need to have payments enabled to use promo codes?
Yes. You’ll need to have payments connected to your Setmore account to activate and use promo codes.
Are promo codes available on the Free plan?
No. Promo codes are available on the Pro plan only. Upgrade to Pro to create and manage promo codes.
How do I share a promo code with my customers?
You can share your promo code with customers directly from your Promotions dashboard. Click Copy code to share it anywhere, or click the three-dot menu next to your promo code and select Share to send it via Email, Facebook, Messenger, or WhatsApp.
Can I send a promo code to a specific customer only?
Promo codes cannot currently be restricted to a specific customer. However, you can share a unique promo code directly with an individual customer if you’d like to offer them a personalized discount.
Who on my team can create and manage promo codes?
Only Admins can create and manage promo codes from the Setmore app.
Enhanced and Staff users can view available promo codes and share them with customers.
Can I deactivate a promo code without deleting it?
Yes. You can stop customers from using a promo code by updating its active dates or toggle it off.
Can I create multiple promo codes?
Yes. You can create multiple promo codes for different offers, campaigns, or customer groups. Each code can have its own discount amount, active dates, usage limits, and minimum booking requirements.
Can I create a promo code for a specific service?
Promo codes currently apply to eligible bookings and cannot be limited to a specific service.
Where do customers enter the promo code?
Customers can enter their promo code during the booking process on your Setmore Booking Page. The discount will be applied before they complete their booking.
Can customers use promo codes on mobile?
Yes. Customers can apply promo codes when booking through your mobile-friendly Booking Page.
Can I use promo codes with deposits?
Yes. Customers can apply a promo code when booking an appointment with a deposit enabled. The discount will be applied before the final payment amount is calculated.
Can I track how many times a promo code has been used?
You can manage your promo codes from Settings > Promotions and monitor usage based on any limits you have set.
Why isn’t my customer’s promo code working?
If a promo code isn’t applying, check that:
The code has been entered correctly.
The promo code is still active.
The customer’s booking meets any minimum booking amount requirements.
The usage limit has not been reached.
The booking is being made through your Setmore Booking Page.
Do promo codes expire automatically?
Promo codes will only expire automatically if you set an end date when creating them. If no end date is added, the promo code will remain active until you deactivate it.
Need help setting up your promo codes or have a question about how they work? Our support team is available 24/7 to help.
Contact us at help@setmore.com or start a conversation through the live chat in your app.