With every Setmore account, no matter your plan, your business gets its own branded mobile app. Having your app on your customers’ devices keeps your business front and center, right on their home screen, making it easy for them to book appointments and stay engaged with your brand.
How to edit your branded mobile app
To update your branded mobile app, head to Settings > Your branded mobile app, then click Personalize your app.
From here, you can:
Edit your app name so it matches your business or brand
Check your logo is displaying correctly (this is what your customers will see in the app)
Hide Setmore branding (available on the Pro plan) for a fully white-labelled experience
Top tip: Make sure your logo is high-quality and easy to read on smaller screens for the best customer experience. We recommend using a 512px x 512px PNG image for best display
How your customers download your app from your Booking Page
Customers can easily download your Branded Mobile App directly from your Booking Page:
Your Booking Page’s home page (When they arrive)
The booking confirmation page (When they complete booking successfully)
How to share your branded mobile app with your customers
You can also share your Branded Mobile App with friends, colleagues or customers at any time:
Share via Booking Page: Customers can click the app banner or download link on your Booking Page and use the device’s sharing options (SMS, email, social media) to send the link.
Direct app links: You can also include your link in emails, newsletters, or social posts to help customers share your app. Just click 'Share' next to the QR code.
Sharing your app makes it easier for new customers to book appointments while keeping your business top of mind.
Promoting your branded mobile app 📣
Whether customers reach your Booking Page through a search engine or your QR code, they’ll see automatic prompts to install your app. Need some ideas to drive traffic? Check out our guide to getting your Booking Page seen.
FAQs
How do I preview my app?
After switching on installation prompts and clicking the ‘Save’ button, a pop-up with a QR code will appear. Scanning the QR code will open your Booking Page, complete with prompts to get your app.
Will changes to the app icon and name reflect immediately?
Yes, but only for new installations. Any changes won’t reflect on the devices of customers who had previously installed your app.
Why can’t my app be downloaded from the App Store and Google Play?
Your branded mobile app is a Progressive Web App (PWA), not a native app. It displays on your customers’ phones like any other app available at the App Store or on Google Play, however, a PWA can be installed in different ways.
Some of my customers can’t see installation prompts. Why is that?
There are some technical limitations based on device and browser. If a customer can’t see installation prompts, it's likely because they’ve used a third-party app to open your Booking Page. Direct them to open their preferred browser and manually access your Booking Page.
iOS
Installation prompts appear in Safari and Chrome only. They won’t display in ‘Safari (in-app)’ when your Booking Page is opened using another app like Facebook or TikTok.
Android
Installation prompts appear in Chrome, Samsung Internet, Opera and Edge only. They won’t display in ‘Android WebView’ when your Booking Page is opened using another app.
What happens to my app if I change my Booking Page URL?
Unfortunately, your app will no longer open for customers who previously installed it. To fix this, they will need to remove your app from their phone’s home screen and re-add it. We don’t recommend changing your Booking Page URL unless necessary.