If you see ‘Action required’ in the Payments section, it usually means your payment provider needs some additional information before you can continue accepting payments.
This is typically a quick fix and can be resolved by completing a few steps in your payment provider’s dashboard.
Why am I seeing ‘Action required’?
The issue comes directly from your payment provider (Square, Stripe or PayPal), so Setmore doesn’t have visibility into the exact cause. However, common reasons include:
Updated business verification documents are needed
Missing details, such as your address, ID, or business information
A payout or compliance review in progress
A payment capability flagged for review
How to resolve it
Sign in to your payment provider dashboard:
Look for any notifications or alerts requesting more information.
Complete the required steps or upload any requested documents.
Once finished, return to Setmore and refresh your Payments section.
In most cases, payments will resume as soon as the provider completes their review.
Need help?
If the message remains after you’ve completed the required steps, don’t worry, our 24/7 human support team is ready to help. You can reach us anytime at help@setmore.com or via the live chat in your app.