By default, Setmore won't allow you to schedule two or more appointments or group sessions in the same time slot. To bypass this, you can activate double-booking.

Double-booking allows you to book a new appointment, class session or custom event at a time you have another appointment, class session, custom event, Google event or Office 365 event confirmed.

Note: Only account admins can activate double-booking. If you're a staff member, please contact the account owner. Double-booking doesn't extend to recurring appointments or class sessions. When creating a recurring appointment or class session in Setmore, you'll be prompted to skip conflicting slots before proceeding.

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Activate double-booking in the mobile app

When scheduling an appointment or class in the Setmore mobile app, you're only shown available booking slots.

By activating double-booking, you can schedule an appointment or class at any time, even when other events are already booked.

  • Start by going to Account > Settings.

Tap Account and choose Settings
  • Scroll down to the Double Booking feature and tap the switch on.

Enabling the switch next to Double Booking

Now, when you schedule an appointment, class or custom event, you can select an occupied time slot.

View of appointments and double booked appointments.
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Activate double-booking in the web app

Log into the Setmore web app at https://my.setmore.com to activate double-booking.

  • Start by clicking the Settings icon in the top right corner of your calendar, below the Profile button.

Click Settings and choose Double Booking
  • Next, click "Enable double booking" to activate the feature. You'll see a yellow pop-up message at the top of your browser window that confirms the activation.

Double Booking confirmation message

To schedule a new appointment, class or custom event in an occupied time slot, simply click the open sliver of calendar space next to the confirmed booking. Then, schedule your new appointment as usual.

Note: The monthly view of your Setmore calendar does not display double-booked appointments side-by-side, as in the screenshot below. We recommend switching to weekly or daily view to check your double-booked appointments.

A view of two appointments booked on the same slot
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