Positive reviews are key to showcasing your brand and encouraging bookings. They also offer valuable insights into how you can improve your customer experience.
Discover how to manage reviews, automate email requests for them, and share feedback on your Booking Page.
Mobile App 📱
Connect Setmore reviews.
Setmore reviews are connected automatically.
Note: You can only manage your reviews in your desktop app.
Automate reviews requests.
Go to Settings > Reviews > Preferences.
Switch on ‘Send review request emails’.
Web App 💻
Showcase reviews on your Booking Page.
Setmore reviews are automatically connect when you sign up. However, customer reviews won't display on your Booking Page until they are approved in your app:
Go to Settings > Reviews.
Select 'Unpublished reviews' from the dropdown.
Click the three dots next to the review you want to publish.
Hit 'Publish'.
How to Unpublish reviews.
Unpublish any Setmore reviews that contain offensive, misleading, or inappropriate language, or that go against your policy.
Go to Settings > Reviews.
Select 'All reviews' from the dropdown.
Click the three dots next to the review you want to unpublish.
Hit 'Unpublish'.
You can republish reviews by repeating the steps in the 'Showcase reviews on your Booking Page' section.
How to disconnect Setmore reviews.
Go to Settings > Reviews > Preferences.
Click the 'Setmore Reviews' tile.
Click the 'Disconnect' button and then 'Yes, disconnect' to confirm.
How to connect Setmore reviews.
Go to Settings > Reviews > Preferences.
Click the 'Setmore Reviews' tile.
Click the 'Connect' button.
Automate review request emails.
Go to Settings > Reviews > Preferences.
Switch on ‘Send review request emails’.
Select the 'Setmore reviews' button underneath to ensure Setmore reviews requests are sent.
Setmore will automatically send a review request email to your customers one hour after their appointment. Requests are sent only for appointments, not group sessions.
Disable review request emails.
Go to Settings > Reviews > Preferences.
Switch off ‘Send review request emails’.
How customers submit a review.
On your Booking Page, customers will select ‘Write a review’.
They submit a star rating, their name, email, and a written review.
Then click 'Submit'.
Once complete, they receive a 'Thank you' email, and you get a 'New review' email.
Note: Ensure you approve any new reviews so they display on your Booking Page.