Customer reviews are activated by default when you sign up for Setmore. Positive reviews help encourage new and potential customers to book a service, while negative reviews give you feedback on how to improve the customer's experience. Use reviews to your advantage and learn from them!

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Activating reviews on your Booking Page

Currently Reviews may only be activated from the Setmore web app, and not the mobile app.

The Settings, Booking Page and Reviews icons
  • Then click the "on/off" switch to the "on" position to activate Reviews.

The Customer Reviews switch
  • (Optional) You may also activate Email Prompts to automatically request reviews from your customers after their appointments (available in the US only).

The Email Prompt switch

Once activated, a new "Reviews" tab will appear on your Booking Page. Customers may go here to post a review of their appointment.

The Reviews tab on the Setmore Booking Page
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Automated review request emails (US Only)

With Email Prompts turned on, Setmore will automatically send a review request email to your customers one hour after their appointment. This feature applies only to regular appointments and not to classes. 

*Note: This feature is currently only available for Setmore users in the United States.

The Request for review email prompt

Customers can select Write a Review! to post a review directly to your Booking Page.

Don't want automated review request emails? Simply turn off the "Enable Reviews" switch (as detailed in the previous step) to stop sending these emails.

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How customers submit a review

  • From your customer Booking Page, customers will click or tap "Write a Review" to start their review.

The window for customers to rate and submit their review
The manage Review dashboard in the Setmore web app
  • Click the Checkmark to approve a review, click the Eye to hide the review, or click the Trash icon to delete it.

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Adjusting review settings after activation

Once reviews are activated, you may deactivate Review Prompts or the Reviews tab by clicking the Settings icon in the top-right corner of the Reviews dashboard.

Clicking the Review settings icon to deactivate reviews

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