If you’re using Setmore to manage bookings and Trustpilot to build social proof, asking every customer for a review one by one isn’t scalable.
With this zap, every new appointment in Setmore automatically triggers a Trustpilot review invitation, sent to the customer’s email address. Their feedback grows your reputation while you focus on running your business.
This integration is powered by Zapier, but once configured, it works seamlessly to send Trustpilot review invitations for every appointment automatically. To create a Zapier account, click here.
Send Trustpilot review invitations for new appointments
For trigger, select ‘New appointment’ in Setmore
For action, select ‘Create invitation’ in Trustpilot
Click ‘Connect these apps’
You’ll see a Co-pilot appear on the left that will start setting up your Zap. You can use this feature to handle most of the setup for you.
Connect your Setmore account.
Connect your Trustpilot account.
Decide which customer info from Setmore should populate the invitation — like name, email, and reference ID.
Set the send delay (e.g. a few days after the appointment) so customers have time to experience your service first.
Test it and turn it on. Done! Every new booking now triggers a review invitation automatically.
The review request goes out at the right moment, every time — helping you build a steady stream of authentic reviews without lifting a finger.
Need help setting up an integration or exploring which apps could best support your workflow? Book a call with one of our experts and we’ll guide you through the options.