Never miss a call, book every possible appointment.
As a business owner, missing a call can mean missing an opportunity. Setmore’s Live Receptionist service gives you a professional, US-based team ready 24/7 to answer calls, handle bookings, and take messages—all while keeping your clients happy and your calendar full.
Please note: Live Receptionist is currently only available in the United States 🇺🇸
Getting started
To learn more about Live Receptionist, book a call with one of our experts, or reach us at livereception@setmore.com or +1 (866) 812-0444 for more information.
Get professional call answering and every Setmore Pro feature in one simple plan. Stay connected, never miss a call, and manage your schedule effortlessly—all in one place. It’s everything you need to keep your business running smoothly, so you can focus on growing your brand and forging deeper customer connections.
How does Live Receptionist work?
When you connect your Setmore account with Live Receptionist, all your calls are answered—every time. The team is on hand, whether after hours or when you’re tied up, to handle calls, answer queries, transfer calls to your team, and – most importantly – book appointments.
Here’s what to expect when you get started
Onboarding: You want to hit the ground running. Our expert team is on hand to help shape how receptionists answer your calls. Create custom guides that outline how your receptionists handle calls, ensuring they capture the essence of your brand.
Dedicated phone number: You’ll receive a unique phone number for your business. Use it as your main line or set up call forwarding from your existing number.
Call management: Live Receptionists are trained to:
Answer calls using your preferred greeting.
Schedule, reschedule, or cancel appointments directly in your Setmore calendar.
Provide key business information to callers.
Transfer calls to you or your team as needed.
Take messages for follow-up—all calls and messages are recorded and accessible in the Setmore app, so you can review them anytime.
Always available, always human: 24/7 means 24/7. Whether it's business hours, after hours, weekends, or holidays, Live Receptionist answers every call, ensuring your business is always reachable.
Benefits of Live Receptionist
Not missing a call is huge—you can connect with potential clients, secure more bookings, and add another layer of professionalism. Receptionists are trained to handle calls as your business would, so already gain a new level of trust in your brand:
No missed opportunities: When every call is answered, you secure more appointments and provide excellent customer service.
Professional representation: Receptionists act as part of your team, creating a seamless and professional experience for your callers no matter who picks up the phone.
Time savings: Business owners want to be hands-on, but there’s only so much that can be done in a day. With your admin tasks taken care of, you’re free to focus on what truly matters.
Integrated scheduling: Once a receptionist books an appointment, it instantly appears in your Setmore calendar—you’re up to date in milliseconds
Flexible support: Live Receptionist adapts to your business. Receptionists have access to your calendar, allowing them to change or cancel appointments when needed—whether that’s 24/7 or whenever you need calls answered.
Professional communicators: All receptionists are fluent in US English and trained to deal with countless situations.
Secure and reliable: All calls are handled securely, and customer data is protected with peer-to-peer encryption. HIPAA-compliant options are available for healthcare professionals.
Who can benefit from Live Receptionist?
Live Receptionist isn’t just answering calls—it’s helping your business capture every opportunity. Any service-based business can benefit, but it’s especially powerful for those who:
Rely on appointments, such as medical professionals, real estate agents, or legal offices.
Need consistent human customer support, like real estate agencies, IT services, or hospitality businesses.
Handle a high volume of calls but don’t always have time to answer the phone or have in-house receptionists.
Want to provide professional, human service every time, without hiring additional team members.
FAQs
What happens if I go over the number of minutes in my package?
If you go over your minutes package, you’re still covered. Any additional minute beyond your plan is $2.25 per minute.
Do I need to sign a contract to use the service?
No contracts, no pressure. You’ll only pay month-to-month and can adjust your plan anytime to match your business needs. Need to cancel? No problem—there are no early termination fees, so you’re always in control.
Can I listen to recorded calls for quality assurance?
Yes. Go to ‘Inbox’, where you can listen back to every call, along with detailed call information and notes. These are saved there for 90 days.
How do I reach out to support for Live Receptionist?
You can book a call with one of our experts, or reach out to us through email at livereception@setmore.com or call +1 (866) 812-0444.
Can your receptionists assist with tasks beyond booking appointments?
Receptionists are on hand to take calls, greet callers, provide basic business information, and take messages. There may be other tasks they can help with that can be agreed upon during your onboarding.
How secure is the information shared during calls?
Your app keeps your information safe. Only those with the right access can view it. With peer-to-peer encryption, all your recorded information stays private, and your interactions remain secure.
For HIPAA-compliant medical professionals, communications are password-protected for an extra layer of security. Plus, Setmore provides a unique phone number that directs calls straight to your receptionists, ensuring all communications are secure.