Setmore allows you to control the window in which your customers can book or cancel their appointments. There are three key settings that govern this window of opportunity: the Appointment Lead Time, the Scheduling Window, and the Cancellation Policy.

To access these settings, navigate to Apps & Integrations, and under where it says Your Booking Page, click the "Configure" button. Then in the Booking Page window, click the "Booking Policies" tab.

Setting your appointment lead time

Appointment Lead Time – Customers won't be able to book an appointment within X days, hours, or minutes of the current date and time. (Example: customers cannot book appointments sooner than 24 hours in advance.)

1. Scroll to the option for Appointment Lead Time and use the dropdown menus to set the number of days, hours, and minutes.

Setting your scheduling window

Scheduling Window – Customers can only book appointments within X months and days of the current date. (Example: customers may not schedule more than 6 months in advance)

1. Scroll to the option for Scheduling Window and use the dropdown menus to set the number of days and months.

Setting your cancellation policy

Cancellation Policy – Customers may not cancel within X hours before their scheduled appointment. (Example: customers cannot cancel within 24 hours of an appointment.)

1. Scroll to the option for Cancellation Policy and use the dropdown menu to set the timeframe, up to one week.

2. If you set the option to "Anytime," customers will be able to cancel an appointment up until the time it's scheduled. If you set the option to "Never," customers will not be able to cancel their appointments at all.

Did this answer your question?