With Setmore Pro, you can automatically send customised SMS reminders to customers before their appointments. This guide walks you through how to enable reminders, personalise the message content, and set when they’re sent.
Each appointment triggers a single SMS reminder for the booked service. SMS reminders are currently available for service bookings only and are not supported for classes at this time.
Please note: SMS delivery rates can vary by country and are not guaranteed to reach 100% of recipients. You can view more about SMS usage here.
Activating text reminders.
1. Navigate to Settings > Notifications > Customer Notifications and scroll to the Appointment Reminders section.
2. Next to Text, flip the switch on.
Text reminders will now be sent to your customers using the default message template. They will be sent at the default lead time (under ‘Appointment Reminders’) before an appointment.
Note: Your customers must have a valid phone number in their customer profile to receive text reminders.
Set a text reminder lead time⏰
1. Navigate to Settings > Notifications > Customer Notifications and scroll to Reminders.
2. Use the dropdown menus to specify how far ahead of appointments a text should be sent. You can select a lead time of up to 30 days.
Please note: Unfortunately, we do not allow URLs in SMS reminders. This restriction is due to our SMS provider, Twilio, which does not allow these links. Including URLs also increases the likelihood of messages being marked as spam and therefore, undelivered.
Please refer to the following Twilio links for more information:
Verify whether a text reminder was sent.
If you have text reminders enabled, you can check if one was sent for a specific appointment. To do this, open your calendar and click the appointment.
In the appointment details window, you'll see 'SMS status'. This indicates if a text reminder was successfully sent, failed to send or if the customer opted out of receiving text reminders.