The Setmore mobile app offers a number of controls that let you determine when the platform sends out confirmations, reminders, or push notifications. Below we'll go through the settings available and how to access them.

Note: Before you begin, make sure you have push notifications activated in your device settings in order to receive Setmore app notifications.

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Accessing notification settings

Start by going to Account > Notifications in the mobile app.

The Account and Notifications tab in the Setmore mobile app

Here you will see the following options:

  • Customer (Account level): Set email (appointments + classes) and text (appointments only) reminders for customers.
  • Staff (Account level): Set email reminders for staff (appointments + classes).
  • Mobile push notifications (Device level): This includes activity alerts and reminders.
  • Activity stream (Account level): These settings are only available in the web app portal at https://my.setmore.com.
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Customer and staff reminders

Email reminders are activated by default. Text reminders may only be activated with a Setmore Premium, Setmore Pro, or Setmore Live Booking subscription.

Enabling email and text reminders for customers and staff
  • Tap to toggle each switch to the "On" position to activate email reminders for customers or staff, or text reminders for customers.
  • Once reminders are activated, set the reminder lead time. This is how long before the appointment that the customer or staff will receive their reminder.

Note: There are no text reminders for staff because staff can rely on push notifications from the Setmore mobile app. 

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Mobile push reminders

Navigate to Account > Notifications > Mobile Push Notifications > Push Reminders to edit these settings. 

Note: Push notifications are device-specific settings, meaning they will only change the app's behavior on your device and not the devices of other staff members.

Configuring the push notifications for the mobile app
  • Under Push Reminders, activate the toggle switch for Turn On Reminder
  • Use "Reminder for selected time" to limit when a push reminder will appear on your lock screen. Do this if you don't wish to be disturbed outside of working hours.
  • Use "Remind me before" to set how soon before the appointment you'll receive the push alert.
  • For "Type of Reminder," you can select Pop-up for a push reminder with more details. Otherwise you can use Standard
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Mobile push alerts

Push alerts will notify you of general activity in your Setmore account, such as new or rescheduled appointments. Navigate to Account > Notifications > Mobile Push Notifications > Push Activity Alerts to edit these settings. 

Note: Push notifications are device-specific settings, meaning they will only change the app's behavior on your device and not the devices of other staff members.

Specifying events that should trigger a mobile push notification
  • Toggle the switch next to each push alert type to activate or deactivate it.
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