Enhance your account security with two-factor authentication (2FA). When enabled, your team enters a verification code sent via email each time they log in. It’s a simple step that helps protect your bookings, payments, and customer details.
How to enable 2FA (web/desktop)
2FA can only be enabled on desktop and web app. Once active, it is required at login on all devices.
Go to Settings > Security.
Click ‘Enable Now’ under ‘Two-factor authentication’.
Click ‘Yes, enable and log out’ in the pop-up.
You and your team will be logged out. Sign in using your new 2FA settings.
Log in with 2FA (web/desktop)
Log in to your Setmore account as usual.
Enter your email address and password.
You’ll be taken to a Verify your account screen.
Check your email for the unique verification code.
Copy and paste the code into the verification field.
If you can’t find the email, click Resend now on the verification screen. Once the code is verified, you’ll be logged into your account.
You can select Trust this device after entering your verification code. When enabled, you won’t need to complete the 2FA step again when logging in from that device.
Log in with 2FA (Mobile)
Logging in through the Setmore mobile app works the same way.
Log in as usual with your email and password.
You’ll be taken to a Verify your account screen.
Check your email for the verification code.
Paste the code into the verification field.
If needed, tap Resend now to receive a new code. Once verified, you’ll be logged in.
You can select Trust this device after entering your verification code. When enabled, you won’t need to complete the 2FA step again when logging in from that device.
FAQs
How does 2FA work when logging in?
You simply log in as usual, but instead of being directed straight to your account, you’ll land on a verification screen and receive an email with a unique verification code.
Copy and paste the code into the space provided, and you’ll gain access.
What if I do not receive the unique verification code email?
There are some steps you can take first:
Check your junk/spam/all emails folder.
Ensure your registered email address is correct.
Wait a few minutes to see if it comes through.
Hit ‘Resend now’ on the verification screen.
Contact support if you still don’t receive the email.
What happens if I enter the unique verification code incorrectly?
You have three attempts to enter your unique verification code. After the third attempt, you will be locked out of your account for 15 minutes. After this time, you can try again.
What happens when an account owner/admin enables 2FA?
Once enabled, all team members will be logged out and receive an email notifying them about the change. They can click the link in the email, which will take them to the login page, or simply log in as usual.
They will then be directed to the verification page, where they will need to complete the 2FA steps mentioned above.
Can the support team enable 2FA for me?
No, only the account owner or an admin can enable 2FA. However, our 24/7 human support team is available to guide you through the process.