Setmore Health (BETA) is a new offering that includes additional security and privacy tools to help healthcare providers meet local compliance requirements in their region. 

As part of your Setmore Health account, certain features that you would find in a Basic or Premium Setmore account will be limited or deactivated to help ensure patient privacy and data security. 

**Note: Opting in to Setmore Health may only be done during account creation, and is permanent. You cannot revert a Setmore Health account to a basic or Premium account later.

What's included in Setmore Health

Setmore Health includes all the same tools as a regular Setmore account, including an online calendar, multiple staff profiles, automated confirmations and reminders, a Booking Page, classes and more, plus these added features:

  • Enhanced security for your patient data: Setmore customer contact records are stored via an API with built-in encryption and added authentication layers.
  • Support from trained privacy experts: The technical support you receive will be provided by Setmore experts who have undergone extra health privacy training.
  • Setmore Business Associate Agreement (BAA): As part of your account setup, we'll provide a standard BAA that lays out provisions for how your data is used.

What's limited in Setmore Health

As a reminder, limits and restrictions are added to your account to help ensure customer or patient privacy, and to help you meet compliance standards.

  • Web app access only: For this early release of Setmore Health, you may only access your account from the Setmore web portal at Access from our local app, iOS and Android apps will be restricted.
  • Classes are turned off: You will be unable to create classes or sessions during the early beta release of Setmore Health.
  • Customer reviews will be turned off: The customer review feature on your Booking Page will be deactivated by default and cannot be turned on.
  • Customer and staff notifications will be simplified: This includes email confirmations and reminders, and text reminders. All notifications will be shortened so as not to include any personally identifiable information of your patients/customers. 
  • Cancel/reschedule options within notifications are turned off: The option for a customer or patient to cancel or reschedule their notification will be deactivated by default and cannot be turned on.

Using 3rd party apps & integrations with Setmore Health

Setmore Health offers a number of integrations with 3rd party software, such as Square for taking payments for your appointments within Setmore. 

We strongly encourage you to understand how each integration uses customer or patient data prior to activation. Make sure that your usage of each app meets compliance requirements in your area. 

Frequently asked questions

  • Is Setmore Health compliant with the Health Insurance Portability and Accountability Act (HIPAA)?
    Yes, by agreeing to our Setmore Health Terms of Service and Business Associate Agreement (BAA) your usage of Setmore Health meets the Security Rule. Please note that this action alone does not make you as the Covered Entity (healthcare provider, Setmore user) fully compliant. You must ensure your business operations and any data imported into Setmore are done appropriately. Please visit this Health and Human Services webpage for additional information about your role and responsibilities as a Covered Entity. 
  • How do I sign up for Setmore Health?
    Setmore Health will be available to users who self-identify as a healthcare provider during the initial account setup process. Because the platform is in early beta, we may restrict the number of signups at first to make sure we can provide quality assistance and feedback to initial users of the platform, without spreading ourselves too thin.
  • Can I undo my selection to participate in Setmore Health?
    No, choosing to opt in to Setmore Health is permanent for your account. If you wish to use a regular Basic or Premium Setmore account, you can do so by creating a new account with a different email address.
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