Custom service availability allows you to set when specific services can be booked - without changing your business hours. It’s a helpful feature if certain services are only offered on specific days, at certain times or seasonally.
Offering a service on specific days
Make a service bookable only on selected week days.Limiting services to certain hours
Restrict a service to mornings or evenings, even if your business is open all day.Seasonal or temporary services
Update availability as needed without creating a new service.
Please note: Custom service availability is a Pro feature 🌲
Upgrade to Pro to unlock flexible scheduling options, including custom service availability, and get more control over your bookings.
Set custom availability for a service (web/desktop)
Go to Settings > Services
Choose the service you want to customise or create a service
Scroll down to Custom availability and turn the toggle on.
Choose the days this service should be available
Set the start and end times for each selected day
Save your changes.
Once saved, customers will only see this service on the days and times you’ve set.
Please note:
Custom service availability is available to admins and team members with permission to manage services.
Set custom availability for a service (mobile)
Go to Services in your mobile app
Choose the service you want to customise or create a service
Scroll down to Service availability > Custom availability and turn the toggle on.
Choose the days this service should be available
Set the start and end times for each selected day
Save your changes.
Make sure to test and review your Booking Page to confirm the service is available only on the days and times you’ve set.
When can customers book the service?
Customers can book a service only when both of these are true:
The service is available (the hours you set for it)
The team member providing the service
For example, you set a service to 11am-2pm, but the team member works 12pm-3pm. Customers can book that service from 12pm to 2pm.
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FAQs
Does this affect my other services?
No. Custom service availability applies only to the selected service.
Can I change this later?
Yes. You can update or remove custom service availability for a service at any time.
Does this work on mobile bookings?
Yes. Custom service availability applies across web and mobile bookings.
Who can set custom service availability?
Only admins and team members with permission to manage services can set this up.
Do I need a certain plan to use this feature?
Yes. Custom service availability is a Pro feature, so you’ll need to upgrade to unlock it.
Can I apply Custom service availability to multiple services at once?
No. Each service must be customized individually.
Do business hours affect when a service can be booked?
No. Custom service availability only looks at the service’s own hours and the provider’s working hours. Business hours aren’t part of the calculation.
What decides the bookable time?
The overlap. A slot is offered only when the service is available and the provider is working at the same time.
What happens if the service hours and the provider’s hours don’t overlap?
The service isn’t bookable that day. Nothing is shown to customers until the two schedules share some time.
If I widen the service hours, will more slots appear?
Only if the provider is also working during the extra time. Service hours can narrow what’s bookable, but they can’t extend beyond when the provider works.
If a provider changes their working hours, does that change the service’s slots?
Yes. Because slots come from the overlap, any change to the provider’s hours changes what’s bookable for that service.
Does setting service hours change the service provider’s schedule?
No. The team members' working hours stay the same and still apply to every other service they offer. Service hours only limit when that one service can be booked.