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Advance to First Available Appointment: Setup & how it works

Learn how to activate Advance to First Available Appointment in Setmore, so customers are automatically forwarded to the next open slot

The Advance to First Available feature forwards customers to the first available appointment date and time for any given service and staff member, once they've made their selection.


Activating the "Advance to First Available" feature (mobile)

  1. Go to Settings > Booking Page > Booking flow.

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  2. Next to First available appointment. Turn the switch on. Make sure to Save your changes.

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Activating the "Advance to First Available" feature (web app)

  1. Navigate to Settings and select Booking Page.

  2. Scroll down to the section titled Booking Flow and you’ll see First Available Appointment. Turn the on/off toggle next to First Available Appointment on.

  3. When customers attempt to book an appointment and your appointment slots are filled up for the week, the Booking Page will automatically forward them to the next available appointment slot.


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FAQs

How far ahead does 'First Available Appointment' search for open slots?
It searches from the current date across the next 8 months.

What happens if my next open slot is more than 8 months out?
The feature won't auto-forward customers to it. This can happen if you've blocked off extended time away or set your scheduling window far into the future. Once that date falls within the 8-month range, it'll show up as expected.

Can I use 'Skip the Staff' and 'First Available Appointment' together?
Yes, but heads up: running both at once can cause severe latency (long loading times) on your Booking Page. If you notice it slowing down after turning both on, deactivate one of the two

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