Reserve with Google enables a 'Book' button to appear in your Google Business Profile. When clicked, this button directs Google users to your Booking Page, where they can schedule an appointment.
A ‘Book’ button is invaluable to converting motivated leads from Google Search and Maps. When people are comparing services in their area, your Business Profile provides a snapshot of what you offer and they can reserve right away. Every service has its own 'Book' button, so customers can schedule your specialties directly. No waiting, no need for them to call a competitor.
What the ‘Book’ button looks like
As Google users are routed to your Booking Page, all new appointments display in your Setmore calendar as usual.
Your location and industry
Reserve with Google is available in 80+ countries: View the full list from Google
If your business location is supported, check whether you’re able to accept bookings only, or bookings and payments through Reserve with Google.
Currently, retail and medical businesses cannot enable Reserve with Google. If you specified medical as your industry in Setmore, you will not see the Reserve with Google tile in Integrations.
Please ensure that you meet Google’s location and industry criteria before trying to connect your Setmore account. We'll update you when Google makes Reserve with Google available to more locations and industries.
📢 Google will be testing the location update to Reserve with Google throughout October 2023. If your business is located outside of the US, the ‘Book’ button will only be visible on your Business Profile for 50% of the time. We cannot guarantee when the ‘Book’ button will be visible to your audience while Google tests. If Google extends its testing time, Setmore will notify you.
Requirements
To enable Reserve with Google, your business must meet the following requirements:
You must set up your Google Business Profile and become Google-verified. Click here to learn more
Your business address in Setmore must be accurate and match the address in your Google Business Profile.
Your service menu in Setmore must also meet Google’s formatting requirements:
Service names cannot contain special characters or symbols, e.g. @#$%.
Services in your Setmore account require a cost. To assign a cost to a service, head to Settings > Services. Click a service and add a value to the ‘Cost’ form field.
Activating Reserve with Google in Setmore
By default, Reserve with Google is turned off in your Setmore account. Follow the instructions below to activate Reserve with Google:
1. In Setmore, navigate to Apps & Integrations. and click on Reserve with Google. If you don't see the tile, your business doesn’t meet the industry and/or location criteria described earlier.
2. Click the Activate button in the left column of the integration details window.
3. Check that your Setmore address information is correct, and that your business is verified by Google.
4. Once you 'Submit to Google', you should receive the activation message below:
You will receive a confirmation message and Setmore will push your request to Google. It typically takes up to 72 hours for changes to take effect, but may take as long as 14 days. Once activated on Google’s end, your customers will now be able to book appointments from search results!
Deactivating Reserve with Google in Setmore
To deactivate Reserve with Google, simply return to the Reserve with Google integration card under Apps & Integrations, and click the “Deactivate” button.
In Setmore, navigate to Apps & Integrations.
Scroll down to the Integrations section, and click on Reserve with Google.
Click the Deactivate button in the left column of the integration details window.
Note: It will take approximately up to 24 hours for the changes to take effect.