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Customer Contact Fields

Add or remove form fields during the customer intake process

Setmore Support avatar
Written by Setmore Support
Updated over a week ago

When customers schedule an appointment through your Booking Page, they'll fill out a short intake form that helps translate their contact information into your Setmore account. You can show, hide, edit, and make mandatory each of these fields to match your preferences. Please note that the "Name" field is set by default, cannot be modified, and will always be required.

The Contact Fields on a Setmore Booking Page

Show or hide your contact fields

1. Navigate to Apps & Integrations. Under where it says Your Booking Page, click the "Configure" button.

Configuring the Booking Page policies on the Setmore web app

2. Click the "Booking Policies" tab and scroll down to the area labeled "Contact fields." Click the title for each field to show or hide the field. A checkmark will appear next to a field that is activated, whereas a field that is hidden will be greyed out.

Creating additional contact fields for the Booking Page

Require a contact field

1. To make a field required, check the "Required" box next to that field's label.

Marking the contact field as required

Add or delete a custom contact field

1. To add a custom contact field, simply enter a new label in the form field provided and click the plus sign (+) button. The field will be created and added to your intake form automatically.

Adding a new custom contact field

2. To delete a custom contact field, click the trash can icon next to the field and confirm to delete.

Deleting a custom contact field

3. New contact fields will appear in your customer intake form under the "Additional Information" subheading.

The Booking Page with additional custom contact fields
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