The Setmore mobile app gives you control over when confirmations, reminders or push notifications are sent out.
Push notifications provide live alerts direct to your mobile device. Get notified instantly of any appointment changes and maximize your working hours.
Below, you’ll find information on Setmore's mobile app notifications and how to manage your settings from your Android or iOS device.
Accessing notification settings
Head to Settings > Notifications in your mobile app.
Here you will see the following options:
Customer (Account level): Set email reminders (appointments and classes) and text reminders (appointments only) for customers. You can customize notifications and select the Reminder Lead Time - how long before an appointment or class your customer will receive the reminder.
Staff (Account level): Set email reminders for staff (appointments and classes). You can select the Reminder Lead Time - how long before each appointment a staff member will receive an email reminder.
Push notifications (User level): Push notifications are specific to your user profile.
Push activity alerts (Device level): Push notifications are device-specific settings. These only change app behavior on your device and not the devices of other staff members.
Activity stream (Account level): These settings are only available to view in the web app portal at https://go.setmore.com.
Read on to learn how to activate reminders and push notifications.
Customer and staff reminders
Email reminders are activated by default and free to all subscribers.
Text reminders can only be activated with a Pro subscription.
Note: Text reminders are not available to staff. When your team members have busy days, they likely don't want appointment texts filling up their inboxes. Instead, staff can rely on push notifications from Setmore appearing on their mobile screens.
To turn on notifications:
Tap Settings > Notifications > Customer.
Tap to toggle each switch to the 'On' position (the button will turn blue). This activates email reminders for customers or staff, or text reminders for customers (Pro only).
Tap ‘Customization’ to personalize your reminders. You can change your sender name and email signature. To edit, tap the relevant box and begin typing.
Once reminders are activated, tap ‘Reminder Lead Time’. This sets how long before an appointment the customer or staff member receives a reminder. Tap the box and select your preferred time to send automatic email or text reminders.
Mobile push reminders
Navigate to Settings > Notifications > Push Notifications > Push Reminders to edit these settings.
Note: Push notifications are user-specific settings. Any changes you make here will be specific to your user profile and will not affect any other staff member's settings.
Under Push Reminders, activate the toggle switch for 'Turn On Reminder' (the switch will turn blue when on).
Use 'Remind me before' to set how soon before the appointment you'd like to receive a push alert. This ranges from 5 minutes to 120 minutes.
Use 'Remind for' to select which staff members you will receive Push Notifications for.
Mobile push alerts
Push alerts will notify you of general activity in your Setmore account, such as new or rescheduled appointments.
Navigate to Settings > Notifications > Push Notifications > Push Activity Alerts to edit these settings.
To turn on an alert, tap the relevant box and a small blue tick will appear. To turn off alerts, tap the box to remove the tick. You will only receive notifications for those which have a blue tick.
Note: Push activity alerts are device-specific settings. They only change Setmore app behavior on your device, not the devices of other staff members. Any changes you make within this section will apply to your mobile phone only.