When an appointment or class is scheduled, edited or canceled, your customer gets an automatic email notification. This fires out to them whether the booking was added or changed by a staff member or the customer.
You can also feature buttons that enable customers to reschedule or cancel appointments independently. Here’s how to do it:
Enable customer email notifications
1. Navigate to Settings > Notifications > Customer Notifications.
2. In the ‘Appointment updates’ dropdown, the 'Send an Email' section check the box next to any action that requires an email notification. Actions include when an appointment or class is booked, edited or canceled.
Send reschedule and cancelation links
Head to Settings > Calendar & Booking > Booking Flow and switch on ‘Allow online rescheduling’. This lets customers reschedule via your Booking Page or a button in their email confirmation.
Head to Settings > Calendar & Booking > Booking Flow and switch on ‘Allow online cancelations’. This lets customers cancel via your Booking Page or a button in their email confirmation.
Customers are able to manage their appointments without needing to contact your business directly.