Multiple countries, states and cities are imposing social distancing and self-quarantine measures to help prevent the spread of coronavirus. At Setmore we understand that this may result in disruptions that impact your business availability.
Below we’ve identified multiple features within Setmore that can help you communicate your availability to customers, and other useful tools that will help you manage your appointments during this time.
Book online video meetings with Teleport
Setmore’s Teleport integration will allow you to book video meetings with clients online. It’s usable with the free or Pro version of Setmore, and doesn’t require any plugins or external accounts. One click will connect you and your clients in real time.
Updating your availability
Deactivate your Booking Page. To prevent future online bookings from your customers, go to Apps & Integrations > Your Booking Page (Configure) > Customization. Then turn off the subpages for both Book Appointment and Book Class. Online visitors will only see a message that indicates you have suspended online booking:
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Update your business hours to reflect new closures. Business hours are your opening and closing times posted on your Booking Page, and do not reflect your actual calendar availability.
Update your business hours under Settings > Booking Page > Business Hours.
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Set services to “Private” to prevent customers from booking them online. Only you and your team can schedule private services on your calendar. Go to Settings > Services and click on each service offering, then click the toggle switch for “Private.”
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Update staff working hours, add Time Off to block your availability for longer time periods. Your working hours determine your actual calendar availability. Go to Settings > Staff, then navigate between “Working Hours” and “Time Off.”
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Use Events to block your availability on an ad-hoc basis. This is best if you need to block out just one day or a few hours at a time. To book an event, start by creating a normal appointment and then select “Event” under the Service selection dropdown menu.
Communicating changes in your availability with customers
Send a mass email with our MailChimp or ConstantContact integrations. Each integration will export new customer contacts to your email newsletter list. If you’re just getting started, you can also export your customer list as a .csv file and then upload it as a new contact list into either MailChimp or Constant Contact.
Note: Setmore does not currently support the ability to send a mass text message.
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Add a short pop-up message to your Booking Page. Here you can communicate changes to your schedule, as well as other special messages to clients and web visitors. To get started, go to Settings > Booking Page > Booking Policies > Notes for the customer.
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Add a message to the email signature of your Setmore confirmations. If you need to communicate availability updates to customers who are already booked, you can add a message to your email signature and customers will see this when they open any new confirmations, reschedule notifications, or cancellation notices.
To get started, go to Settings > Notifications > Customization > Email Signature.