Text Reminders [Premium Feature]
With Setmore Premium, you can automatically send out text/SMS reminders before an appointment to make sure your customers show up. And you can set the interval before each reminder goes out, from minutes to hours to days before the appointment. Setmore also gives you the ability to customize the content of the text message that goes out, so you can include your own personalized message to clients. We'll go through each feature in the instructions below.
Turning on text reminders
1. Navigate to Settings > Notifications > Customer. Scroll down to the Appointment Reminders section and, where it says Text, click the On/Off switch to the "On" position.
2. Text appointment reminders will now be sent out to your customers using the default message, at the time specified under "Reminder Lead Time" before the appointment is scheduled. Your customers must have a valid phone number entered in their customer profile to receive a text.
Setting the reminder lead time
Navigate to Settings > Notifications > Customer. Scroll down to the Reminder Leader Time section and use the dropdown menus to specify the time before each appointment when reminders will be sent out. You can select a lead time of up to 30 days.
Customizing your text reminders
Navigate to Settings > Notifications > Customization. Scroll down to the section titled "SMS Notification." Here you can enter your custom text message for text reminders. Setmore's editor provides a number of variable fields that will automatically plug in the appointment's information. Click anywhere outside the form field to save your settings.